Terms and Conditions
Carlota barnabe offers an online service, so you can shop anytime and anywhere in the world. When ordering on the website carlota barnabe, you agree that you have read and agree with the terms and conditions presented here. Please read it carefully and be reassured that we are available for any queries via email:
To make a purchase, the user must be 18 years of age or have reached adulthood in in their country of residence, and have the legal capacity to contract and use their own means of payment.
Users agree not to use any of the contents of this website for whatever purposes, without proper authorization from carlota barnabe, and any request must be submitted in writing. All contents of this site including images and text, are the sole property of carlota barnabe brand.
All the information published on this website is governed by and construed in accordance with the laws of Portugal, carlota barnabe is not responsible for complying with legislation of other countries.
General Terms and Conditions presented on this document are the only conditions applicable to your use of this website, which is owned by Office 3743 - Comércio de têxteis, Lda, with fiscal residence in Rua de Alcântara, nº 42, 1º dtº 1300-027 Lisboa, Portugal, with Portuguese Fiscal Number PT 513 452 230, valid for carlota barnabe .
Carlota barnabe aims to provide the best service to users of this site, publishing for that purpose varied information, however carlota barnabé is not responsible for any technical inaccuracies and / or typographical errors that may occur. Carlota barnabe reserves the right to make changes and corrections to the site, without prior notice.
The description of the items displayed is taken with the utmost precision, nevertheless we advise users to read carefully all the information provided before purchasing a product. If in doubt about any article or if you have any questions please contact us via email: carlotabarnabe.cliente @ gmail.com.
Due to the different color settings of your computer, navigation system or software, the colors of the products shown in the photographs may differ from the actual color and carlota barnabe is not responsible for such differences.
Carlota barnabe cannot guarantee that the material presented on this website is appropriate or usable in other countries, or that it can entry in countries where such content may be prohibited. In the unlikely case that such situation arises, the user is solely responsible for this, as he is governed by the laws of the country he resides.
Carlota barnabe treats all personal information received via this website with confidentially and respect, not making use of it for any other purpose than to provide the best service to their customers, therefore we do not disclose any information to third parties without prior consent.
Automatic e-mails are only activated after the user´s authorization and clients can always choose to cancel this service.
For users´ safety, we do not store any information about credit or debit cards.You can find in carlota barnabe site, links to other sites. We do not share users' personal information with those websites and are not responsible for their privacy policies. You should consult the privacy statements of any websites you browse.
Making an order
To make your order, you must go through the online purchase process, confirming the data and make the payment providing your card details. After finalizing this step, you will receive an email confirming your order.
If any item is out of stock, carlota barnabe shall inform the user by email within 48 hours of the request, advising on alternative items or giving the option of refund. If the user doesn’t reply within 24 hours, the order will be automatically cancelled and the value of the item refunded to the payment card. This procedure is applicable for any item out of stock, and the remaining order will be processed as per normal standards unless otherwise advised by the user.
All prices in are shown in Euros (€). The total amount of your order is fixed and charged in Euros. Billed amount is equal to local currency according to your bank´s or credit card company´s exchange rates.
Please be aware that the rate used by your bank or credit card company at the time of collection may be different from the time of purchase. The price of each product is indicated inclusive of VAT at the prevailing rate. Shipping costs are not included.
Carlota barnabe reserves the right to alter prices sold products.
accepts payment through PayPal, credit card and bank transfer. If you want to pay with your credit card, choose Paypal mode. If you prefer, you can also pay by bank transfer, select the Offline Payment.
Tax Free and Extra Charges
Our products include VAT (Portuguese tax) which is applicable in the European Community (EC). Customers outside the CE will have the VAT removed from total product invoicing. Please send us an email before your purchase to get your TAX FREE coupon to apply at the checkout process.
Orders shipped to countries outside the European Union (EU) may be subject to fees and / or import taxes that may be levied when the shipment arrives to the destination country. If you want more info on the subject, we advise you to contact your local customs agent.
Shipping and Delivery
Shipping taxes will be added to your order. We can from time to time offer shipping costs, this promotion will be properly stated on the website and will be applied at the time of payment. Shipping charges do not include import fees that may be charged when the parcel reaches its destination.
All orders are shipped within 2 days via Portuguese Mail, (after payment approval). Once the order is shipped you will receive an email with tracking ID, you can follow your order .
In the unlikely event that you don´t receive your order you are entitled to cancel your request and will be reimbursed within 30 days.
In case there is a delay in satisfying your order you will be a proposed new delivery date, if this is not convenient and you may cancel it. Your order will be delivered to the address indicated as the delivery address.
If you wish to ship products to more than one address, please process different orders. Shipping charges will be applied for each application.
Shipping to Portugal: 5€
Shipping to Europe (EU): 11€
Rest of the world: 17€
Carlota barnabe working hours and Monday to Friday and is closed during local or public holidays.
Portugal: 2 to 5 working days
Europe: 3 to 10 working days
Rest of World: 8 to 20 working days
Our orders are sent via national Portuguese mail (CTT). You will receive your order in your mailbox, or collect it at the nearest post office, depending upon the size of your order. Once the order has been shipped it can´t redirected.
Delivery times are only guidelines, not taking into consideration any payment delays or customs clearance.
Carlota barnabe takes responsibility for your order during the shipping process, till the time it is delivered.
We cannot be held responsible in case you provided an incorrect address and the parcel is accepted at its destination.
Returns, Refunds and Exchanges
Shipping charges will not be refunded for returned products. Returned products may be subject to customs and other taxes, which Carlota barnabe shall not be liable.
Upon delivery of your order, you may request a replacement or refund within 15 days. The item must be in perfect condition, with original label, packaging intact and accompanied by the original invoice. We do not accept any item that has signs of usage or wear and tear
Please bare in mind that you are responsible for any returned item until it is received by us, we are not responsible for lost or damaged items during the return process, so we recommend you send it by registered mail. Shipping costs of returned goods or customs fees are the responsibility of the customer. However, we will not charge shipping fees in case of exchange for other items.
If you want a refund of the product, please note that we do not refund the value of shipping, and the amount reimbursed shall be deposited into the card with which you made the purchase within 30 days after receipt of the returned item. All exchanges are subject to availability of stock in . Please inform us of your intention to return any item as soon as possible, since you only have 15 working days to accomplish the request.
Returns and exchanges should be posted to the following address:
A/C Sonia Sancho
Rua de Alcântara, nº 42, 1º Dto
1300-027 Lisboa - Portugal
Should a product prove to be faulty, you must inform us immediately by sending an email to , so that we can resolve the incident as quickly as possible. The return of faulty items will only be made if proved that it reached you actually defective. At Carlota barnabé we take great care with all products commercialized and we make sure that all items sold are in perfect condition, and decline any liability for normal wear.
If you wish to exchange it for a different item, please advise at the time of return which is the new item for exchange. If no such indication takes place, the faulty item will be replaced by another of the same line if in stock, otherwise we will contact the customer to choose an alternative item or receive a full refund for the faulty item.
The return of the item by the customer, must be made within 15 working days.
The replacement of faulty items shall be made as soon as possible, within a maximum period of 30 days after receipt of the returned products.
To secure your rights it is essential that you retain proof of purchase and any other documents given by carlota barnabe.
Carlota barnabe reserves the right to revise these terms at any time, and you are subject to the terms in effect at the time of purchase.